We are really looking forward to welcoming you back to Grays soon.
We have taken measures to make sure we are Covid 19 Compliant and this this is a message of assurance to our guests that we will do our utmost to offer a wonderful holiday experience whilst keep the health and safety of our guests and team at the upmost priority.
The experience may be a little different in this new sense of normal but our promise to you is that we will do all we can to ensure your time staying with us is special and relaxing. Below are some of the new plans we are putting in place.
Our check in will be from 2pm and will now be contact free, we will welcome you when you arrive keeping 2 metres distance. Your keys, parking permit (if needed) and a map will be sanitised and waiting for you on a table near the entrance. Check out is by 11am, please leave your keys in the drop box by the front door.
Breakfast is a very important meal for us and we intend to ensure we continue to maintain our high standard. So that we can always maintain safe separation between guests breakfast will be split in to TWO sittings rather than coming at any time during our breakfast hours. This means that at any one time the breakfast room will never be more than 50% full and therefore there will be a safe separation. You will be asked which sitting you would like to attend and this will be given on a FIRST COME FIRST SERVE basis. There will no longer be the option to help your self to juice, fruit or cereal. Instead we will take your order at the table and bring everything to you
Those who have stayed with us before will know of our high standards of cleaning and attention to detail however we have implemented a stricter cleaning schedule with all team members undertaking updated and vigorous training.
Housekeeping during your stay will always be making sure that all surfaces and soft furnishings are sanitised and that our regime is even higher than normal. The Government have recommended that we do not clean your room during your stay but if you would like us to come in and tidy your room please let us know when you check in.Hand sanitiser will be available in the entrance hall
We ask all guests to be aware of other guests within the property hallways, entrance and in the car park to avoid pinch points. Your compliance in this is greatly appreciated. We recommend the use of masks in all areas where social distancing cannot be maintained.
It is essential that you do not travel if you are unwell or demonstrating any symptoms of COVID-19.
Should you develop any symptoms during your stay we ask you let us know and to immediately head home to self isolate.
The team will be checked each day upon arrival to work and sent home immediately should they show any symptoms.